Answers to frequently asked questions on 360 Feedback Survey.
1. How do people go through the 360 assessment process?The 360 feedback survey is configured by the app administrator. After creating the 360 survey engagement, the app administrator adds it to facilitation and invites the end-user to the facilitation. An individual cannot request a 360 survey via the app at the moment. Currently, standalone 360 engagements are not sent to a specific person.
2. How are the results calculated?
The 360 survey results are presented in a report given to the leaders after all participants have completed the survey. There are no onscreen calculations in the 360 Survey like the survey engagement. The 360 survey does not have a results page as this was built following a customer’s process which involves revealing the self-assessment as well as the reviewer's assessment altogether in the same report. If a customer needs some results served in the app, we need to do a discovery and define exactly what their need is.
3. What does the individual being reviewed see once they complete it?
When the leader completes the survey and closes it. they will be redirected to the survey home screen (see below first image - 360 Feedback survey screen). Once the leader and all reviewers have completed the survey the engagement card will display its completed state.
Leaders will have access to the survey home screen for as long as the completed state card has been set to be displayed to them (permanently, temporarily, or not at all), see the second image below - config for Leader's completed state.
To make the experience of finishing the survey and returning to the survey home screen smoother, the admin can add a spacer page as the last page of the survey and include a success message there. The results are hidden from all respondents (including the person who’s being reviewed) and only made available to the admin.
At this very moment, these results would only be available in Tableau to the app admin who holds the Tableau license for this client. This restriction on access is the main driver of why we are looking for another BI provider to replace Tableau: one where the pricing is not per-viewer, but per client.
4. What does the reviewer see once they have completed it?
Similarly to point 3, once the reviewer completes the survey they will be redirected to the home screen where the survey card will be in its completed state. Reviewers don't have access to the survey after completion. And the completed state card can be configured to display temporarily on their screens or not to be displayed at all (see third image above - config for reviewers' completed state). If the admin has created a spacer page as the last page in the survey reviewers will see it as both the leader and reviewers will see the exact same survey structure.